Privacy Policy

This policy explains how Retransfy collects, uses, and protects personal information.

Last Updated: December 26, 2025

Retransfy ("we," "us," or "our") collects, uses, shares, and protects personal information when you use our platform and money transfer services. This Privacy Policy explains how your information is handled. By accessing or using Retransfy, you agree to the practices described in this policy.

Information We Collect

Personal Information

When you create an account or use our services, we collect personal information such as your name, email address, phone number, date of birth, and address. This information is used for identity verification and to meet applicable legal and regulatory requirements.

Transaction Information

We collect information related to money transfers, including sender and recipient details, transfer amounts, currencies, and transaction records. This information is used to process transactions, prevent misuse, and meet compliance obligations.

Technical Information

We collect limited technical information, such as device and browser identifiers, IP address, and usage data, to operate the platform, maintain security, and improve service reliability.

How We Use Your Information

Service Provision

We use personal information to provide and operate our services, including processing money transfers, verifying identity, communicating about transactions, and providing customer support.

Security and Fraud Prevention

Information is used to detect, prevent, and investigate fraud, money laundering, and other prohibited or illegal activities, and to meet security and compliance obligations.

Service Improvement

We use aggregated and anonymized information, where possible, to understand how the platform is used and to improve functionality, reliability, and user experience.

Legal Compliance

Information is processed to comply with applicable laws, regulations, and lawful requests, including anti-money laundering (AML) and know-your-customer (KYC) requirements.

Information Sharing

Service Providers

We share personal information with third-party service providers that support our operations, including payment processing, identity verification, and infrastructure services. These providers are permitted to use the information only as necessary to perform services on our behalf and are required to protect it.

Financial Institutions

We share relevant information with financial institutions and payment partners as required to complete money transfers and comply with applicable financial regulations.

Legal Requirements

We may disclose personal information where required by law or in response to lawful requests from regulators, courts, or public authorities.

Business Transfers

If Retransfy is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction and will remain subject to applicable data protection requirements.

Data Security

Security Measures

We apply appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Data Encryption

Sensitive information is protected using encryption during transmission and storage, in accordance with accepted security standards.

Access Controls

Access to personal information is limited to authorized personnel and service providers who require it to perform their responsibilities.

Your Rights

Access and Correction

You have the right to request access to your personal information and to request corrections where the information is inaccurate or incomplete. Certain information can be updated directly through your account.

Data Portability

You may request a copy of your personal information in a commonly used format, subject to applicable legal and regulatory limitations.

Deletion

You may request deletion of your account and personal information. We may retain information where required by law or for legitimate purposes such as security, fraud prevention, and regulatory compliance.

Marketing Preferences

You may opt out of receiving non-essential communications at any time by using the unsubscribe option provided or adjusting your account settings.

Cookies and Tracking

Cookie Usage

We use cookies and similar technologies to operate the platform, remember user preferences, and understand general usage patterns. These technologies support functionality and service reliability.

Cookie Types

We use essential cookies required for platform operation and limited analytics cookies to understand how the platform is used. Cookie settings can be managed through your browser controls.

Data Retention

Retention Period

We retain personal information only for as long as necessary to provide our services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Certain records may be retained for extended periods where required by law.

Deletion Process

When personal information is no longer required, it is deleted or anonymized using appropriate measures. Some information may be retained for a limited time in backup or archival systems before final removal.

International Transfers

Cross-Border Data

Because Retransfy operates across multiple countries, personal information may be transferred to and processed in jurisdictions outside your country of residence. Where this occurs, we apply appropriate safeguards to protect personal information in accordance with applicable data protection laws.

Children's Privacy

Age Requirement

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will take appropriate steps to address the situation in accordance with applicable laws.

Changes to This Policy

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or other operational factors. Updates will be effective when posted, and the "Last Updated" date at the top of this policy indicates the most recent revision.